Mariah Hay

Help Scout

Product Leadership Fundamentals: Find, Develop, and Keep Your Team Healthy

November 3, 2022, at 8:30 AM

You’re an experienced product practitioner who has a love of mentoring and an ambition for leadership but are not sure where to start. To make that shift you need to arm yourself with some tactical skills around building a team, developing a team, and even having the hard conversations needed to keep the team healthy. In this workshop, we will be breaking our time into focusing on these three areas, reviewing tactics and tools, and learning through doing.

Experience Team Building 101: How to recruit, interview and identify the best person for your team. We will look at strategies for finding amazing applicants, effective ways of interviewing, and things to looks for and consider in selecting a new team member.

Developing Your Team: Tools to develop your PMs and UX Designers, and create career paths within your organization We will look at defining what career paths exist / should exist in your company, learn to use tools that help us guide a conversation to understand the many dimensions of your team member, and practice ways to select and prioritize actionable things you can work with your team member to improve.

Conversations: How to manage Product Managers and UX Designers who are dropping the ball. We will talk about one of the hardest and most important parts of leadership, managing team members who are dropping the ball. This is easier said than done. First, we need to understand why the ball is being dropped (system, workload, communication, soft skills, disengagement). If it is a system or workload issue, how do we co-author a solution with the team? If it is a communication or soft skills issue, how do we coach the individual? And if it is a disengagement issue, how do we have the hard conversation with our team member that they must step up or move on.

About Mariah

Mariah Hay is the VP of User Experience for Pluralsight, an online subscription based education provider for the technology community. As a thought leader in human-centered design and user experience strategy, Mariah enjoys working with teams whose goal is to craft excellence for the end user. Her experience with industrial and interaction design teams serving high-level stakeholders reflects her personal goals of directing business through design excellence from the ground up. Her expertise in implementing human-centered design product practices at the enterprise level stems from over a decade of tenure in the industry including serving as Professor of Design Management at Savannah College of Art and Design, Directing UX for Universal Mind, and serving as Director of User Experience AMC Health. Mariah holds an MFA in Industrial Design from Savannah College of Art and Design.

Join us at the Front!

Reserve your seat now for the premier UX and Product Management training experience. Design your custom training program now. Whether you’re a beginner or seasoned professional, the Front UX & Product Management Workshop Series will take you and your team to the next level in product design and management.