Every design decision has the potential to include or exclude customers. Global Research emphasizes the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. User diversity covers variation in capabilities, needs and aspirations. I’ll discuss how we use Global Research to prioritize what product teams really need to build well and understand if their designs have relative ease of use that translates well to non-US users. Global Research priorities addresses some of the most challenging problems facing our global users today. Topics covered: gender-neutrality in tech Europe, responsible innovation dissolved @ Facebook, Twitter blue check mark crisis, spotify joe rogan fiasco, FTX etc
Nancy Douyon is a technology executive, an international speaker, and an entrepreneur. As CEO of Douyon Signature, a global user experience (“UX”) consultancy, she guides business executives to implement inclusive strategic solutions for technology and consumer companies.
Coined a Global Design Ethicist & Product Philosopher, Nancy empowers leading Fortune 500 companies to embrace responsible innovation and create accessible, equitable, and inclusive products and services. Non-confidential clients include Netflix, LVMH, Cisco, Uber, Stripe, Spotify, Colgate and Mars among others.
Prior to her entrepreneurial journey Nancy spent two decades in the tech industry helping leading companies like Google, IBM, Intel and Uber incorporate human experience in their product design. She led the UX initiative for Google FI Mobile where she received the Global Business Platinum Award in recognition of her strategic and long-term impact to Google’s culture at the global level. At Facebook, Nancy has an advisory role for responsible innovation.
Nancy’s current work is focused on building an enterprise software platform for inclusive and universal design. The goal of this platform is to help business units avoid unintended product harms to individuals, communities, and society with consequence scanning, foresight modeling, stakeholder immersions, and more.
Nancy’s ability to influence and actualize change - shifting enterprise and workplace culture - has been recognized by top companies around the globe and her mission is to help corporations, governments, institutions and their leaders do the same.
In addition to her work with clients, Nancy is a highly rated speaker and has spoken at the White House and at the top universities, institutions and corporations around the globe on issues like global usability and designing accountability into their product and workplace goals. Nancy also leads the Bay Area Blacks in Tech group (BayBIT), a growing organization of over 3000 Black technology professionals.
Nancy holds a M.A. in human-computer interaction from the University of Michigan.
A Haitian American immigrant, Nancy currently resides in the San Francisco Bay Area
In it's 8th year, Front is a sell-out event, with a 1,000 annual attendees from across the country and around the world. Join us at the Front to share, learn, and be inspired to create amazing products.